Business purchase terms

Scope

These provisions supplement the terms of sale for genuine business purchases. Consumer cooling-off provisions do not apply to an order made mainly for business purposes. A trade account, professional occupation or company delivery address alone does not determine the status of a mainly private purchase.

Specification and payment

The buyer is responsible for confirming the required product system, reference, measurements, quantities, site suitability and application method, except for matters ISF expressly undertakes in the accepted specification. Supply is materials-only unless installation or other services are expressly agreed. Payment is due as stated in the accepted order or quotation; credit terms must be agreed in writing.

No sale or return

Business goods are not supplied on a sale-or-return basis. There is no contractual right to return correctly supplied materials because requirements change, quantities were overestimated or a project is cancelled. This includes prepared finishes, standard stock and unused surplus.

Cancellation or amendment after acceptance requires ISF's written agreement. If agreed, any reasonable costs and refund will be confirmed in writing before the change is made. No automatic pre-preparation cancellation or goodwill refund is promised. This does not remove a right arising from ISF's breach or a right that cannot lawfully be excluded.

Inspection and claims

Check the delivery promptly and notify ISF of shortages, damage, incorrect references or suspected defects without unnecessary delay. Preserve batch labels and relevant evidence, and stop using affected goods where safe. A claim will be assessed against the agreed specification, applicable law and the circumstances; consumer return deadlines do not become a general commercial returns offer.

Project losses and agreed terms

Do not assume an estimated supply date is an agreed project-completion guarantee. Tell ISF before acceptance about essential dates and material project dependencies. Take reasonable steps to mitigate loss. Any project-specific warranty, service commitment or liability limitation must be expressly agreed before the contract and comply with applicable law; none is created by an informal estimate or general website guidance.

Nothing excludes liability that cannot lawfully be excluded, including fraud and death or personal injury caused by negligence. The law of England and Wales governs business orders and, subject to any mandatory rule, the courts of England and Wales have jurisdiction.