Complaints & order problems

Contact Customer Care

Email info@italiansurfacefinishes.uk, call 020 7088 8222, use our contact form, or write to Italian Surface Finishes Ltd, 11 Cumberland Road, London, E13 8LH, United Kingdom.

Include your name, order details, the product or service concerned, a description of the issue and the resolution you seek. Labels, batch references and photographs help us assess material complaints, but missing photographs or original packaging do not automatically remove your rights.

Our assessment

We will review the information, ask for any relevant details needed and explain our response. Where a technical assessment is needed, we may consult the manufacturer or arrange an appropriate inspection. Contacting the manufacturer is not a condition of exercising your rights against ISF.

If you disagree with the response, ask for the complaint to be reviewed and explain what remains unresolved. Where legally required, our final response will provide relevant information about alternative dispute resolution and whether ISF is willing or obliged to use it. This policy does not promise automatic compensation or require you to use ADR before exercising a right available by law.

Privacy concerns

For data requests or privacy complaints, use the same contact details and identify the request clearly. Read our privacy policy. UK data-protection concerns may also be raised with the Information Commissioner's Office.