Terms of service

The agreement for materials purchased from Italian Surface Finishes. 1. Who we are Italian Surface Finishes Ltd, trading as Italian Surface Finishes (ISF), is registered in England and Wales, company number 14798224. Our registered office, correspondence and returns address is 11 Cumberland Road, London, E13 8LH, United Kingdom. VAT number: 459 3594 45. Contact info@italiansurfacefinishes.uk or 020 7088 8222. 2. Your order and acceptance Check the product, finish, reference, pack size, quantity, delivery address and total before submitting your order. Your order is an offer to purchase. An automated receipt or payment acknowledgement is not, by itself, acceptance. We accept when we expressly confirm acceptance or dispatch the goods, whichever occurs first. For an order requiring preparation, an express confirmation that preparation has been authorised and the order accepted also forms the contract. If we cannot accept an order, we will tell you and refund any payment taken for the unaccepted goods. We will not substitute a different finish, reference or specification without your agreement. Once accepted, changes require our agreement unless you are exercising a legal right. 3. Prices and payment The price and payment terms are those shown and agreed when you order. Applicable VAT, pigmentation, additives and delivery are shown before payment; a prepared finish may appear as linked material and pigmentation line items. All required components shown in your order form part of its total. We do not add an undisclosed mandatory charge after acceptance. If we identify a genuine pricing or description error before acceptance, we will ask whether you wish to proceed with the correct information or cancel and receive a refund. This is not a right to vary an accepted contract unilaterally. Payment is due as stated at checkout or in an agreed quotation; credit is available only by prior written agreement. 4. Product selection and preparation You are responsible for the choices and measurements you supply. Tell us before ordering about any particular purpose, required match, substrate concern or essential deadline so that it can be expressly agreed. The colour, samples and application guidance (https://italiansurfacefinishes.uk/pages/material-order-care?view=isf-colour) explains the practical limits of screen images, hand-applied finishes and coverage estimates. It does not override an agreed description, sample or purpose. Materials are supplied in the packs listed in the order. Estimated coverage does not guarantee an exact yield on every substrate. Installation, site preparation, scaffolding and application labour are excluded unless expressly included in a separate written agreement. 5. Delivery and ownership Our delivery policy (https://italiansurfacefinishes.uk/pages/material-order-care?view=isf-delivery) forms part of these terms. Preparation, dispatch and carrier transit are separate stages. Consumer goods remain at our risk until received by you or your nominated recipient, unless you independently appoint a carrier we did not offer. Ownership passes when we have received full payment for those goods; this does not alter consumer delivery-risk protections. 6. Cancellation and returns Our returns and cancellation policy (https://italiansurfacefinishes.uk/pages/material-order-care?view=isf-returns) forms part of these terms. We offer no additional change-of-mind return period, no automatic goodwill cancellation for accepted prepared orders and no surplus-material buy-back. Statutory cancellation rights, where applicable, and rights relating to faulty or misdescribed goods remain available. 7. Problems and responsibility ISF must supply goods that conform to the contract. Tell us promptly if something is wrong and take reasonable steps to prevent avoidable loss, including stopping application when a problem becomes apparent. We are not responsible for a problem caused by incorrect storage, unsuitable substrate preparation, unauthorised mixing or application contrary to applicable instructions, except to the extent ISF is responsible for the problem or the law provides otherwise. For consumers, we are responsible for loss caused by our breach or failure to use reasonable care and skill where that loss was reasonably foreseeable when the contract was made. We do not exclude responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory right that cannot lawfully be excluded or limited. This consumer contract does not cover purchases made mainly for business purposes. 8. Business orders and installation Our business purchase terms (https://italiansurfacefinishes.uk/pages/material-order-care?view=isf-trade) apply to genuine business purchases. Installation requires its own accepted quotation defining scope, preparation, access, price, timing and cancellation arrangements. A materials purchase does not itself book installation. No blanket non-refundable deposit rule is created by these goods terms. 9. Complaints, changes and law Use our complaints process (https://italiansurfacefinishes.uk/pages/material-order-care?view=isf-complaints) if an issue is unresolved. The terms provided when your contract is made govern that order; later website changes do not retrospectively remove your rights. Keep your order confirmation and agreed specification. These terms are governed by the law of England and Wales. UK consumers retain mandatory protections and may bring proceedings in the courts available to them under applicable law, including their home jurisdiction in Scotland or Northern Ireland. Nothing here requires a consumer to use a court that the law does not require them to use.